The Case of The Broken Fibre Line

I knew this one was not going to disappear. A construction worker accidentally cuts a main data link on the south coast of Queensland causing complete loss of telecommunications services for thousands of people and now everyone is looking for some one to blame.

At its core I think the main issue is that people on the Gold Coast have a right to be more than a little peeved that their service was disrupted for so long. We can all handle a call drop out, we can even handle loss of service for a short time. We understand that technology is technology and some times there are glitches.

However when essential services go down for many, many hours it causes a massive flow on that some one needs to take responsibility for. Loss of business, loss of contact, some commentators even said that the service outage could cause loss of life by 000 call services not getting through.

Phone companies sell us the benefits of ‘communication solutions’. Just watch the TV at the moment and you will hear all the great things you can now do with your iPhone. “Buy a data solution and surf the web on your iPhone”. It’s awesome, having the web with you all the time. I am one of the people that is selling the vision of the online lifestyle. But, when the bull dozer hits the cable and the service goes down we want answers as to why the service we have been promises, have paid for and have integrated into our lives is no longer available.

So will some one please stand up and accept responsibility. South East Queensland wants to yell at you, then hit you with a massive claim because you stuffed their lives, businesses and pretty much everything else while the phone went dead.