How To Beat Voice Recognition Technology
As technology marches on, one of the casualties seems to be personal service, with tonnes of companies doing away with a real life person, and putting what I call a 'cyber greeter' on the phone.Vodafone has Lara, a cyber greeter who asks you questions and depending on your answers, eventually puts you through to where you want to go. But there are problems with this, both from a personal and technology point of view. For a start, there is the impersonal nature of it all. They are saying to me "while we want your money and custom, we can't be bothered investing in a real, live person to meet your needs." Second, from a technology stand point, in my experience, there are problems with the voice recognition technology not recognising what I am saying. This, in the past, has led to me getting through to the next stage after two or three attempts – and when there are a few stages, it can be very frustrating.. This would be solved if a real person was answering your call in the first place. That aside, I have found a way to cheat and beat the system so you can get through to a real person a lot quicker. Make up gobbledegook! All you do is spout nonsense into the phone, and you will get "I'm sorry, I could not understand your answer, please try again" a couple of times, before the voice then defaults to "I'll just put you through to someone who can help you out" mode. Maybe it's not a perfect way to circumnavigate the system, but it beats wasting time trying to explain to inanimate object where you want to go.
About Charlie Brown
Charlie Brown is one of Australia's foremost commentators on consumer lifestyle technology. He publishes, produces and hosts CyberShack, is Channel 9's technology expert, and hosts Life & Technology and 2GB and NewsTalk 4BC.
Charlie is able to communicate, educate and inspire a huge audience, without confusing technological jargon.
Life & Technology is on the air Sunday mornings at 10am on 2GB and NewsTalk 4BC.