Phone Bills on the Today Show
Spoke with Karl today about the Australia Communications Media Authority who has released its draft report relating to Bill Shock and other issues relating to mobile phones. Bill Shock is the term used when you go over your mobile data limit without realising it, and then get charged like a wounded bull for any usage over and above your monthly allocation. It can be a very expensive lesson.
Another thing to come out of the report is that Telcos must be more clear with their advertising. A lot of people get confused about with what they are getting themselves in for when buying a new mobile phone.
The ACMA is going to make sure Telcos are going to be a lot more transparent in their dealings with customers, and some of the phone companies are taking things on board like slowing down your download speeds, which is an indicator you have gone over your limit. Some are also thinking about texting customers to let them know that they have exceeded their monthly allowance.
Watch this space.
About Charlie Brown
Charlie Brown is one of Australia's foremost commentators on consumer lifestyle technology. He publishes, produces and hosts CyberShack, is Channel 9's technology expert, and hosts Life & Technology and 2GB and NewsTalk 4BC.
Charlie is able to communicate, educate and inspire a huge audience, without confusing technological jargon.
Life & Technology is on the air Sunday mornings at 10am on 2GB and NewsTalk 4BC.